Warranty Policy.

Every Putac Motion battery pack is backed by our manufacturer warranty, reflecting our confidence in the quality and safety of our LFP battery technology. This policy describes what is covered, for how long, and how to make a claim.

1. Warranty Coverage

*Exact warranty duration and terms vary by product model and are confirmed on the warranty card issued at the time of purchase.

2. What Is Covered

• Defects in materials or workmanship under normal use
• Battery Management System (BMS) malfunctions not caused by external damage
• Capacity degradation beyond the guaranteed threshold stated on your warranty card, under normal usage conditions

3. What Is Not Covered

• Damage due to accident, misuse, negligence, or unauthorised modification
• Damage caused by use of non-compatible or third-party chargers
• Water damage beyond the rated IP protection level, or physical/impact damage
• Normal wear and tear, or capacity loss within expected degradation ranges
• Installation carried out by unauthorised technicians or service centres
• Damage arising from extreme conditions outside the product's rated operating range (temperature, voltage, etc.)
• Products with tampered, removed, or illegible serial numbers

4. Warranty Registration

To activate full warranty coverage, please ensure your product is registered with the servicing dealer at the time of purchase and that you retain your original invoice and warranty card. Unregistered products may face delays during claim verification.

5. How to Make a Warranty Claim

1. Contact your authorised dealer or our support team at info@putacmotion.com / +91 92366 65555
2. Provide your invoice number, serial number, and a description of the issue
3. Our technical team or an authorised service centre will diagnose the issue, either remotely or through physical inspection
4. If the defect is confirmed as covered, we will repair or replace the unit at no additional cost, excluding any freight/logistics charges not covered under this policy

6. Repair vs. Replacement

At our discretion, a valid warranty claim may be resolved through repair, replacement with an equivalent unit, or (in rare cases where neither is feasible) a pro-rated refund based on usage period and remaining warranty term.

7. Effect on Warranty

Warranty coverage is void if the battery pack is opened, repaired, or serviced by anyone other than Putac Motion or an authorised service partner, or if it is used in an application or vehicle configuration not approved by Putac Motion.

8. Contact Us