Last updated: July 28, 2026
At Putac Motion, we want you to be confident in your purchase. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are handled for products purchased through our authorised dealer network.
1. Eligibility for Return
A battery pack purchased from an authorised Putac Motion dealer is eligible for return or replacement only if:
- The request is raised within 7 days of delivery/purchase
- The product is unused, uninstalled, and in its original packaging with all accessories, manuals, and seals intact
- The product has a manufacturing defect verified by our technical team or an authorised service centre
- Proof of purchase (invoice) is provided
Note: Once a battery has been installed and put into use, it is covered under our
Warranty Policy rather than this Return Policy, except in the case of a Dead-on-Arrival (DOA) unit reported within 48 hours of installation.
2. Non-Returnable Situations
Returns will not be accepted where:
- The product shows signs of physical damage, tampering, water ingress, or unauthorised repair
- The issue results from misuse, incorrect charger use, accident, or improper installation
- Original packaging, warranty card, or accessories are missing
- The request is raised after the applicable return window
3. How to Request a Return
- Contact the authorised dealer you purchased from, or reach our support team at info@putacmotion.com / +91 92366 65555
- Share your invoice number, purchase date, and a description (with photos/video, if applicable) of the issue
- Our team or the dealer will inspect the product and confirm eligibility within 3–5 business days
- Approved returns will be collected or accepted at the dealer location, and a replacement or refund will be processed
4. Refunds
Where a refund (rather than a replacement) is approved:
- Refunds are issued to the original mode of payment used at the time of purchase
- Processing typically takes 7–10 business days from the date of approval, depending on your bank or payment provider
- Any applicable restocking, installation, or logistics charges may be deducted, where communicated in advance
5. Replacements
Where a manufacturing defect is confirmed, we prioritise replacement over refund wherever possible, subject to stock availability at the servicing dealer.
6. Shipping Costs for Returns
If the return is due to a confirmed manufacturing defect or DOA unit, return shipping/logistics costs are borne by Putac Motion. If the return is due to a change of mind (where accepted by the dealer) or reasons unrelated to a product defect, shipping costs may be borne by the customer. See our Shipping Policy for more detail.
7. Contact Us