Privacy Policy.

Putac Motion Private Limited ("Putac Motion", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us through putacmotion.com (the "Site"), our dealer network, and our customer support channels. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using the Site or submitting your information to us (including through our enquiry, quote, dealer application, and support forms), you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

We collect information in the following ways:

a) Information you provide directly

• Full name, phone number, and email address submitted through our contact, quote, dealer application, or support forms
• Messages, enquiries, and correspondence you send us via WhatsApp, email, or phone
• Business details submitted as part of a dealer or partnership application
• Resume/CV and application details submitted through our Careers page

b) Information collected automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on the Site, and referring website
• Approximate location derived from IP address
• Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries, quote requests, and support tickets
• Process dealer and career applications
• Provide, operate, and improve the Site and our products
• Send you service updates, order/warranty information, and (where you have opted in) marketing communications
• Detect, prevent, and address technical issues, fraud, or misuse of the Site
• Comply with legal obligations under Indian law

3. Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Authorized dealers and service partners — to fulfil quote requests, installations, or after-sales service in your area
• Service providers — such as hosting providers, email/communication tools, and analytics providers, who process data on our behalf under confidentiality obligations
• Legal & regulatory authorities — where required to comply with applicable law, court orders, or to protect our rights
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality arrangements

4. Cookies & Tracking

The Site uses cookies and similar technologies to remember your theme preference, understand site usage, and improve performance. You can control cookies through your browser settings. For full details, see our Cookie Policy.

5. Data Security

We implement reasonable technical and organisational safeguards — including secure transmission and restricted access — to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, comply with legal, accounting, or reporting obligations, and resolve disputes. Enquiry and application data is typically retained for up to 3 years unless you request earlier deletion.

7. Your Rights & Choices

Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you may:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, where applicable
• Withdraw consent for marketing communications at any time
• Lodge a grievance with our Grievance Officer (see Contact section below)

8. Children's Privacy

The Site is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the Policy was last revised. Continued use of the Site after changes take effect constitutes acceptance of the revised Policy.

10. Contact Us